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JEWELRY CARE

To achieve the best results in cleaning your jewelry, follow these steps:

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  1. Grab a soft toothbrush.

  2. Create a cleaning solution by mixing water with just a small drop of Dawn soap.

  3. Gently scrub your jewelry with the toothbrush dipped in this soapy mixture.

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This method will help restore the sparkle and shine to your favorite pieces.

Privacy Policy

At Palm Avenue, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our services, you trust us with your data, and we are committed to ensuring it's used responsibly and securely.

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Information Collection

We may collect personal information you provide directly, such as your name, email address, shipping address, and payment information, solely for the purpose of processing orders and providing customer support. We do not sell or rent your personal information to third parties.

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Payment and Security

For payment processing, we use secure third-party banking services to verify payments and protect your financial information. Your payment details are not stored on our servers after your purchase is completed.

Returns, Refunds and Exchanges

At Palm Avenue, we strive to provide you with high-quality jewelry that meets your expectations. However, if you are not completely satisfied with your purchase, we are here to help. Please review our return and reunf policy below:

Returns: 

If you wish to return an item, you must notify us within 14 days of recieving the product. 

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. 

Once your return is approved, we will provide you with instructions on how to return the item. 


Refund:

Once we recieve the returned item  and confirm that it meets the eligibility criteria, we will process your refund. 

Refunds will be issued to the original payment method used for the purchase. 

Shipping and handling fees are non-refundable. 

Please note that it may take 5-7 business days for the refund to be reflected in your account, depdning on your payment providers processing time.


Exchanges: 

We currently do not offer exhanges. If you wish to exchange an item, please return the original item as per our return policy and place a new order for the desired item. 


Damaged or Defective Items:

If you recieved a damaged or defective item, please contact us immediately with a clear description and photos of the issue. 

We will assess the issue and work with you to resolve it, either by providing a replacement or issuing a refund. 

Note: Please ensure that the jewelry is packaged securely for return shipping to prevent any damage during transit. 

We reserve the right to refuse a return or refund if the item does not meet our return policy criteria. 

We hope this policy clarifies our return and refund process. If you have any further questions or concerns, please to not hesitate to contact us. Your satisfaction and happiness with your Palm Avenue jewelry are our top priorities. Thank you for choosing us!

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